Refunds, Fees, and Coupons
This guide explains how cancellations, pricing, and promotions work on Tanguear.
Cancellations and refunds
When can a ticket be cancelled?
A ticket can be cancelled if:
- The ticket status is still valid (not already used)
- The attendee has not yet checked in at the event
How the refund works
- The attendee taps Cancel Ticket from their ticket page
- They can optionally provide a reason
- Tanguear processes a partial refund — the ticket price is refunded, but fees are not
- The ticket status changes to cancelled
- If the ticket was in Apple Wallet or Google Wallet, it is automatically removed
Refund summary
| What is refunded | What is not refunded |
|---|---|
| The ticket price | Tanguear service fee |
| Card transaction fee |
This policy protects both the organiser and the platform from payment processing costs.
Fees and taxes
What the attendee pays
The price you set on your schedule is the base price including VAT. On top of this, the attendee sees:
- Service fee — a small percentage charged by Tanguear
- Transaction fee — the card processing fee charged by Stripe
These fees are shown clearly in the cart before checkout. There are no hidden charges.
What the organiser receives
You receive the ticket price minus the Tanguear platform commission. The commission covers payment processing, ticket generation, and platform maintenance.
Payments are transferred to your Stripe account according to Stripe's standard payout schedule (typically within a few business days).
Taxes
Tanguear calculates VAT automatically. The VAT is included in the price you set — so if you set 10 EUR and the VAT rate is 22%, the breakdown is approximately 8.20 EUR (net) + 1.80 EUR (VAT).
Coupons and promotions
You can create coupon codes that attendees enter in their cart to receive a percentage discount.
Coupons are a great way to:
- Reward loyal attendees
- Promote a new event
- Offer early-bird pricing
- Thank members of your school or organisation
Selling beyond tickets
Tanguear's checkout also supports:
- Memberships — sell memberships to your school or organisation, with optional recurring subscriptions
- Products — list tango-related products (shoes, clothing, accessories) in the marketplace with inventory tracking and product variants
All items use the same secure cart and checkout flow.