Terms of Use.

Last updated: 13/02/2025

1. Definitions

• Service: The online platform provided by Tanguear for the publication, management, and promotion of events.
• User: Any natural or legal person who registers for, accesses, or uses the Service.
• Content: Any data, text, images, audio, video, phone numbers, locations, or any other information provided or published by the User on the Service.
• Event: Any occurrence, meeting, conference, exhibition, festival, or other gathering published on the Service.
• Organizer: The User who creates and manages an Event.
• Third Party: Any individual or entity that is not the User or Tanguear.
• Account: A registered profile through which a User may access and use the Service.

2. Acceptance of Terms

• Accessing and using the Service signifies that the User has read, understood, and accepted these Terms and Conditions.
• If the User does not agree with any part of these Terms, they must discontinue using the Service immediately.

3. User Registration and Account Responsibilities

• Certain features of the Service may require User registration. All provided information must be accurate, complete, and up-to-date.
• The User is responsible for maintaining the confidentiality of their account credentials and for all activities that occur under their account.
• Tanguear reserves the right to suspend or terminate any account found to be in violation of these Terms or engaging in fraudulent or harmful activities.

4. User Content and Representations

• The User is solely responsible for all Content they publish on the Service, including event details, descriptions, images, and contact information.
• By publishing Content, the User represents and warrants that:
  • They possess all necessary rights, licenses, or permissions to publish such Content.
  • The Content is accurate, up-to-date, and does not mislead or defraud any third party.
  • The Content does not infringe on the intellectual property or proprietary rights of others.
• The User agrees to update their Content as needed to reflect any changes in event details or circumstances.

5. Intellectual Property Rights

• The User retains ownership of their published Content; however, by submitting Content, the User grants Tanguear a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, display, and distribute the Content for the purpose of operating and promoting the Service.
• All intellectual property rights associated with the Service itself (including its design, software, and layout) are owned by Tanguear or its licensors.

6. Prohibited Content and Activities

• Users are prohibited from publishing Content that is:
  • Illegal, defamatory, obscene, or hateful.
  • Infringing on any intellectual property, proprietary, or privacy rights.
  • Misleading, fraudulent, or intended to deceive or manipulate other users.
  • In violation of any applicable local, national, or international laws.
• Users must refrain from activities that could harm the functionality of the Service, including but not limited to:
  • Spamming, phishing, or distributing malware.
  • Attempting to gain unauthorized access to other accounts or systems.
• Tanguear reserves the right to remove or block any Content or User that violates these guidelines, without prior notice.

7. Tanguear's Rights and Responsibilities

• Tanguear does not pre-screen, review, or verify the Content published by Users.
• Tanguear reserves the right to remove, modify, or restrict access to any Content that it deems to be in violation of these Terms or any applicable laws.
• Tanguear is not responsible for the accuracy or reliability of any Content published on the Service. Users rely on such Content at their own risk.

8. Liability Disclaimer

• Tanguear shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use or inability to use the Service.
• Tanguear does not guarantee the accuracy, completeness, or reliability of event details (including dates, times, locations, or contact information) published by Users.
• Any participation in or reliance on events published through the Service is solely at the User's risk, and Tanguear is not liable for any resulting damages, losses, or injuries.
• Tanguear's liability is expressly excluded for any errors or omissions in published Content.

9. Payment and Commercial Terms

• Certain features or premium services on the Service may require payment. Specific payment terms will be provided at the time of purchase.
• All payments shall be processed in accordance with applicable laws and regulations, and any disputes regarding payments will be resolved under these Terms.
• Refunds, cancellations, and other financial disputes shall be handled according to Tanguear's Payment Policy, which forms part of these Terms.

10. Privacy and Data Protection

• Users must comply with all applicable data protection and privacy laws when using the Service.
• Tanguear collects, stores, and processes personal data in accordance with its Privacy Policy, which is incorporated herein by reference.
• By using the Service, Users consent to the collection and use of their personal data as described in the Privacy Policy.

11. Modifications to the Service and Terms

• Tanguear reserves the right to modify, suspend, or discontinue the Service (or any part thereof) at any time, with or without notice.
• These Terms may be updated periodically. Continued use of the Service following any modifications constitutes acceptance of the updated Terms.
• Tanguear will make reasonable efforts to notify Users of significant changes to the Terms, either through the Service or via registered contact details.

12. Termination

• Tanguear reserves the right to terminate or suspend a User's access to the Service immediately if the User breaches any of these Terms.
• Upon termination, the User's right to use the Service and access any Content is revoked, and the User must immediately cease all use of the Service.
• Tanguear is not obligated to preserve any Content associated with a terminated account, and the User is advised to maintain personal copies of any important information.

13. Indemnification

• The User agrees to indemnify, defend, and hold harmless Tanguear, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, or expenses (including reasonable legal fees) arising from:
  • The User's use of the Service.
  • Any violation of these Terms by the User.
  • Any infringement of third party rights by the User's Content.
• This indemnification obligation shall survive the termination of these Terms.

14. Dispute Resolution and Governing Law

• These Terms shall be governed by and construed in accordance with Italian law.
• Any disputes arising out of or in connection with these Terms or the use of the Service shall be subject to the exclusive jurisdiction of the courts in Trieste, Italy.
• Prior to initiating any legal action, the parties agree to attempt to resolve the dispute amicably through negotiation or mediation.

15. Miscellaneous

• Entire Agreement: These Terms, together with any policies or guidelines referenced herein, constitute the entire agreement between the User and Tanguear regarding the use of the Service.
• Severability: If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
• No Waiver: Failure by Tanguear to enforce any provision of these Terms shall not be deemed a waiver of that provision.
• Assignment: Tanguear may assign or transfer its rights and obligations under these Terms without prior notice to the User.
• Force Majeure: Tanguear shall not be liable for any failure to perform its obligations if such failure is due to causes beyond its reasonable control, including but not limited to natural disasters, strikes, or acts of government.
• Contact Information: For any questions or concerns regarding these Terms, Users may contact Tanguear at info@tanguear.com.

16. Marketplace Economic Terms

Economic terms version: 2026-07-23 — in force from 23 July 2026.

This section applies to every Organizer, seller or merchant (the "Merchant") who sells tickets, products or services to buyers through Tanguear. It states what a sale costs, who owes what, and how money moves. The Merchant must accept this version of these Marketplace Economic Terms before connecting a payment account; the version identifier above is recorded together with the date of acceptance.

16.1 The Merchant is the seller of record

• The contract of sale is concluded between the Merchant and the buyer. The Merchant is the seller of record for every transaction.
• Tanguear is not a party to the sale. Tanguear provides the platform, the payment integration and the marketing of the listing; it does not sell the ticket, product or service, and does not act as an undisclosed agent of the Merchant towards the buyer.
• Payments are collected directly on the Merchant's own connected Stripe account. The funds of a sale belong to the Merchant from the moment the payment is captured.

16.2 VAT and buyer receipts

• Value Added Tax (VAT) or any equivalent sales tax due on the sale is the Merchant's responsibility: the Merchant determines the applicable rate, charges it within the listed price, declares it and pays it to its own tax authority.
• Prices published on Tanguear are gross prices: they are inclusive of any VAT due on the sale. The buyer is charged the listed price and nothing more.
• Issuing an invoice or a receipt to the buyer, where the Merchant's law requires one, is the Merchant's responsibility. Tanguear does not issue documents to buyers on the Merchant's behalf.

16.3 The Stripe processing fee is borne by the Merchant

• Payments are processed by Stripe under the Merchant's own agreement with Stripe. Stripe's processing fee is deducted from the Merchant's proceeds and is never added to the price paid by the buyer.
• The figure shown in the Merchant's Tanguear area is an estimate of that fee, currently 1.5% of the transaction plus €0.25 per transaction. The amount actually deducted is the one set by Stripe under the Merchant's Stripe agreement and may differ, for example for cross-border or non-European cards.

16.4 The Tanguear commission

• On each sale Tanguear retains a commission for the use of the platform. The commission is collected automatically as the Stripe application fee on the payment, at the moment the buyer pays.
• The commission is currently 1.5% of the amount of a sale above €70.00, and €1.00 for a sale of €70.00 or less. The threshold and both rates are the ones stated here and shown in the Merchant's Tanguear area before every sale.
• The commission is a retention: it is taken out of what the Merchant receives. It is never added to the price paid by the buyer.
• Example on a €10.00 ticket: the buyer is charged €10.00, Stripe retains an estimated €0.40 as its processing fee, Tanguear retains €1.00 as its commission, and the Merchant receives €8.60.

16.5 Refunds and chargebacks

• Deciding on, and issuing, a refund is the Merchant's responsibility, in accordance with the Merchant's own refund policy and with the consumer law applicable to the sale.
• A refund is made out of the Merchant's funds. The Tanguear commission on a refunded order is not refunded: it is earned when the sale is processed and remains due whatever happens to the order afterwards. The Stripe processing fee on a refunded transaction is likewise not returned by Stripe.
• A chargeback or payment dispute raised by a buyer is handled by the Merchant, on the Merchant's Stripe account. The disputed amount and any dispute fee charged by Stripe are borne by the Merchant. Tanguear may provide the platform records it holds, but does not represent the Merchant in the dispute.

16.6 Invoicing of the commission

• Tanguear issues the Merchant a monthly invoice covering the commissions retained during the preceding calendar month. The invoice is a record of amounts already retained; it is not a further amount to be paid.
• The invoice is issued to the billing details held on the Merchant's Tanguear account. Keeping those details, including any VAT identification number, accurate and up to date is the Merchant's responsibility.

16.7 Payouts

• Payouts are made by Stripe from the Merchant's connected Stripe account to the bank account the Merchant registered with Stripe, on the payout schedule set by Stripe for that account. Tanguear does not hold the Merchant's funds and does not pay the Merchant out.
• The timing of a payout, and any hold, reserve or verification requirement applied to the account, are determined by Stripe. Questions about payout timing are addressed to Stripe.

16.8 Changes to these economic terms

• These Marketplace Economic Terms are versioned. A change to the commission, to the threshold, or to any other economic condition stated in this section is published as a new version, identified by a new version number and a new date.
• A new version is not applied retroactively to sales already processed. Merchants are asked to accept the new version before their next sale, and the version accepted is recorded with the date of acceptance.

16.9 Contact

• Questions about these Marketplace Economic Terms may be sent to info@tanguear.com.